There are a lot of web hosting providers available, but the majority of them are resellers who have restricted resources, particularly when it comes to support. One of the ways to distinguish them is the option to reach the company over the phone. The type of support that you'll have through this channel of communication may vary based on the service provider - some offer expert phone support, various others offer general and customer support only since some matters are more time-consuming and it is much easier to be resolved with a trouble ticket, particularly when the situation needs to be escalated. Nonetheless, it is good to know that you could always get in touch with your web hosting supplier as there are tons of small issues that can be taken care of without difficulty and in a very timely manner through a call, not mentioning that you're able to get more information for the services before you become a customer.
Phone Support in Web Hosting
As we have live telephone support 14 hours per day, you have the option to call us and consult with one of our customer support agents to find out more about all web hosting plans that we provide and ensure that our servers match the system requirements for your web sites before buying anything. For your benefit, we now have telephone numbers on 3 continents so you're able to call the one nearer to you - in the U.S.A., the United Kingdom or Australia. In case you're already an existing customer, you can give us a call about general and billing matters, and even about some tech ones. In case the issue is strictly technical or it needs longer time to investigate, you should use our ticketing system, that will allow both you and our tech support team to keep track of the info provided by either side.
Phone Support in Semi-dedicated Servers
With 14 hours-a-day telephone support, you can be certain that there is always somebody to help you when you have any questions about the semi-dedicated server packages that we provide. Whether you need to know more about the packages, you have some billing issue or some general issue, you can call us. Although some more technical matters could need a ticket in order to give time to our technical support team to investigate, we will assist you with a lot of tech questions over the phone as well, saving you time and efforts. As we have data centers on three different continents - in the USA, Great Britain and Australia, we have local phone lines in all of these countries as well. In case you are in a different country, we also have an international number where you will be able to contact us.