In case you have a site, a problem could always emerge and it doesn’t automatically have to be associated with the web hosting service. For example, something could go wrong when you update a web-based application or some vital data may be modified or deleted by accident. Regardless of what the essence of the problem might be, you will have to touch base with the respective help desk staff and request them to retrieve a backup or to help you fix the problem that you are having. How fast they will do that will determine the length of time that your websites will be down. For given websites such as social networking sites or shopping portals, a regular downtime period often means losing users and money. That said, it is of principal importance that you use the services of a company that offers not only a very good tech support service, but also a timely one.
One-Hour Response Guarantee in Web Hosting
In case you’re using one of our web hosting plans and you’ve got a query or confront a certain predicament, you can touch base with us 24-7-365 by posting a client support ticket or by sending an e-mail and we will make sure that you get a response in no more than sixty minutes. In case the issue can be sorted out, we’ll do it before we reply to you, whereas in case there is something that you have to do on your end, we will provide you with all the required details – what settings to check, what workable solutions to try, etc. Typically, you will receive a response within less than 30 minutes, which goes to say that waiting for hours or even for more than 1 day to get support is something unthinkable. Our 60-minute reply time guarantee is valid for any question that you might have – general, billing or technical.
One-Hour Response Guarantee in Semi-dedicated Servers
We guarantee that if you submit a client support ticket through your web hosting Control Panel or write an email connected with your semi-dedicated server, you’ll get an answer within less than 1 hour. You can contact us whenever you like in regards to technical, billing or general matters and considering that we are available 24/7/365, you will always obtain support in a timely manner. Based on the particular issue or question, we will supply you with more info, resolve the problem if it’s been caused by something that’s within our reach or instruct you on what actions to take in case you need to edit a certain setting for an app that we cannot access. You can just forget about waiting around for a day for each and every answer. In fact, in the majority of cases we answer tickets and emails within twenty-twenty five minutes max.