A live chat is one of the ways of communication offered by some website hosting suppliers as part of their support service. Depending on the service provider, the chat is used for pre-sales, billing and/or tech support. This method of contact is quicker compared to a support ticket and it'll make it much less likely to misspell or misunderstand a word in comparison to a call with an agent. What's more, when the problem that you have requires some time to be examined and dealt with, you can do something else at the same time instead of just waiting, as you would have to do when you call. You can also use a live chat assistance service totally free as long as you have web access even when your hosting provider is located in another country and they don't have a local phone number you can call.
Live Chat Support in Web Hosting
We supply a live chat support service for all web hosting plans that we offer and we are able to help you with almost everything live. If you don't have an account with our company yet, we will give you more details about the plans so as to help you to pick the most suitable plan. If you are an active client, we're able to help you with any general or billing issue as well as with numerous common technical issues, such as an e-mail address setup in a desktop email client. When you can't give us a call for some reason or you're in some country where we do not have a local telephone number, the live chat will be the best choice to get in touch with us. Needless to say, some problems require longer time to analyze and test, which means that you'll have to open a ticket to our technicians, still, we will save you time and help you with quite a lot of problems on the chat.
Live Chat Support in Semi-dedicated Servers
We have a live chat service that is designed for all of our potential and present clients. If you're looking for a new hosting account, you can chat in real time to one of our representatives and receive more info about our semi-dedicated plans so as to select the optimal plan for your sites. In the event that you already own an account with us, we will be able to support you timely with general, billing and first-level technicalmatters. Although in some cases you will need to open a support ticket as there are problems that cannot be resolved through a live chat, we will assist you with numerous basic tasks, for instance installing an email account in an email client or forwarding one domain to another one. Thus, you'll get quick support and you'll save time and effort.