In case you’ve purchased a hosting plan and you’ve got certain enquiries relating to a specific function/feature, or in case you have encountered a certain complication and you need support, you should be able to touch base with the respective tech support staff. All web hosts deploy a ticketing system irrespective of whether they offer other ways of contacting them along with it or not, because of the fact that the fastest way to tackle a problem most often is to open a ticket. This kind of correspondence renders the replies exchanged by both sides simple to follow and permits the technical support team representatives to escalate the problem in the event that, for instance, a server administrator needs to become involved. Most often, the ticketing system is not directly linked to the hosting space and is part of the billing account, which goes to say that you will need to have no less than 2 separate accounts to touch base with the client service team and to actually administer the hosting space. Constantly signing in and out of different accounts could sometimes be a bore, not to mention the fact that it takes quite a while for the vast majority of web hosting companies to reply to the ticket requests themselves.
Integrated Ticketing System in Web Hosting
Our web hosting plans
include an integrated ticketing system, which is an integral part of our in-house built Hepsia Control Panel. In contrast to other similar tools, Hepsia allows you to manage everything related to the web hosting service itself in the very same location – payments, web files, emails, tickets, etc., avoiding the necessity to log in and out of different admin dashboards. In the event that you have any pre-sales or technical questions or any problems, you can send a ticket with just several clicks without ever signing out of your hosting Control Panel. In the meantime, you may select a category and our system will offer you a variety of help articles, which will supply you with additional information and which may help you solve any specific problem even before you send a ticket. We guarantee a ticket response time of no more than 60 minutes, even in case it is a weekend or an official holiday.
Integrated Ticketing System in Semi-dedicated Servers
The trouble ticket system that we use is built into the Hepsia Control Panel, which we’ve created for our semi-dedicated plans
, which means that you won’t require a separate platform to get in touch with our tech support staff – you can do it on the spot in case you experience an obstacle. Submitting a new ticket requires a few mouse clicks and finding an older one is just as easy. With our smart search filter, you can swiftly find any ticket that you have sent in the past. You can send a ticket at any given time whatsoever as our client service team members are at your service 24-7 and respond in less than sixty minutes, even though it rarely takes this much to get assistance. With the Hepsia Control Panel, you’ll have everything in one location and you can forget about needing to use two or more platforms to solve a simple issue.