The access to the customer and technical support that a web hosting company provides will tell you a lot for the services which they provide too. In case you're allowed to use only email messages and tickets, you have almost certainly found a reseller and not the hosting supplier. If this is the case, you will have to wait for several days in order to get an issue resolved as your reseller may not be checking their communication regularly or they may have to contact the true hosting company for additional assistance. If the supplier offers several options for communication with quick response time available anytime, they're most likely the top provider, not only a reseller. So you will enjoy well-timed assistance and top quality support because they'll have instant access to the servers where your account will be created. Regardless of the trouble - technical or sales, it's generally better to have the option to get in touch with your hosting company right away through your preferred way of communication.
24/7 Customer Support in Web Hosting
We acknowledge the significance of getting assistance promptly, so our web hosting services include 24/7 tech support as well as various ways of communication. If you do not have an account yet, you can easily phone us or use our live chat and speak with a live representative, in order to learn more about our services or check if our servers meet the system requirements for your sites. In this way, you'll never end up purchasing a service that you can't use effectively. In case you already have your account with us, you can open a support ticket in the Hepsia hosting Control Panel when the issue is strictly technical or it requires additional investigation. Unlike the majority of providers on the market, we reply to all of the tickets within an hour, so you won't need to wait for an entire day. Our support services are accessible twenty-four-seven, even during public holidays.
24/7 Customer Support in Semi-dedicated Servers
All the semi-dedicated plans that we supply come with 24/7 customer and technical support, therefore regardless of what problem you have, you'll be able to get in touch with us and we'll assist you in a timely manner. Our guaranteed reply time for any email message or trouble ticket that you open via your Hepsia website hosting Control Panel is just one hour; the actual response time rarely exceeds twenty minutes. We also provide phone support with several local numbers around the globe as well as a live chat, which means that you can get in touch with us and find additional details about our solutions even if you don't have an account yet. We can assist you with any question or a difficulty you have - payment methods, package specifications, email configuration, website hosting account settings, etc. If you use our services, you will not ever have an issue where you have to wait for a day or two to get a problem solved like you may have to do with lots of other companies.
24/7 Customer Support in VPS Servers
Every VPS server package that we provide features 24/7 customer and tech support, therefore in case you experience any problem with the pre-installed software on your machine or you have any pre-sales or basic questions, you will be able to contact us anytime, even holidays and weekends. For your convenience, we offer different methods of communication - telephone support with a couple of local numbers around the world, live chat, e-mail messages and a ticketing system, that is accessible through the VPS billing Control Panel. The last two options are intended for time-consuming or more complicated tech issues as it'll be much easier to monitor what's going on. The maximum guaranteed reply time for all email messages and tickets is one hour, however it rarely takes that long to get help. If you add the Managed Services upgrade that we provide, our admins will also help you with any third-party software issues.
24/7 Customer Support in Dedicated Servers
All the dedicated server plans that we supply come with 24/7 support through several methods of communication and with a 1-hour max reply time warranty. If you want to learn more about the plans or you have some billing or general questions, you're able to phone one of the local numbers that we have globally or you could use our live chat service and consult with a live representative. For strictly technical problems which require the help of a tech support person or an administrator, you're able to open a ticket from your billing Control Panel or you can send an e-mail message, because all these channels are more appropriate to monitor a particular problem. The reply time for them rarely surpasses half an hour, therefore you can forget all about having to wait for a whole day in order to get support. The support service is available for any kind of server-related matters, including the pre-installed software. When you need support for third-party apps, you can consider acquiring the Managed Services upgrade that we offer with all packages.