Customer Support Channels
A 1–Hour Response Guarantee
All your help requests will be attended to within maximum 1 hour after the ticket or e–mail has been received. If your case calls for additional assistance from a sysadmin, we’ll forward the ticket or the e–mail to the person in charge, right away and will leave a note to notify you that more time will be needed for finding the best solution. Furthermore if you order the Managed Servers package, any of the server administration services included there will be carried out whenever you wish.
A First–Class Help Desk Service
Should you require any help using our Website Control Panel or with any of the apps that we have installed on the dedicated hosting server on your behalf, don’t hesitate to contact the tech support staff anytime through the ticketing system. Also, should you require assistance managing your server, you can make use of the Managed Servers package, that includes OS updates every week, installation and troubleshooting services, server monitoring and restarting procedures, backup hard disk drive space, etcetera.
A User–Friendly Help Section
We have equipped the Website Control Panel with a comprehensive knowledge base, which includes in–depth explanations of its features and functions. What’s more, we have shot detailed video tutorials that will further disclose to you how to perform a given task or solve a frequently encountered problem. All the educational articles and the tutorial videos are easily accessible from every section of the Website Control Panel via the Videos and Help buttons in the upper right corner.